IMAP and POP don't work with me

atahaynah

i have tried different combination of settings but even though i couldn't get this connection to work .
the weired thing that SMTP is working fine and i can send emails from Osticket but for fetching the emails from the inbox its not working at all .
below are some screenshots :

KevinTheJedi

atahaynah

You need to contact your system's administrator and MS for further assistance. Either MS is blocking you or you have a firewall, etc. blocking the connection. Maybe you even have DNS issues? Who knows. This does not appear to be related to osTicket software at all, rather your server/setup.

Cheers.

atahaynah

KevinTheJedi
what about URL rewriting shall i consider that it might be related to the problem

KevinTheJedi

atahaynah

I wouldn’t think so no but it’s always good to confirm that is working properly.

Cheers.

mahmoudsaba

I do have same problem , my server is local server and i am able to telnet to email server from Osticket server .

KevinTheJedi

mahmoudsaba

You are getting permission denied when attempting to connect. This typically means you’re being blocked by a firewall, etc. Reach out to the host for further assistance.

Cheers.

atahaynah

KevinTheJedi
offline_access https://outlook.office.com/POP.AccessAsUser.All https://outlook.office.com/SMTP.Send https://outlook.office.com/IMAP.AccessAsUser.All

can you please assist me i really stucke with this problem

KevinTheJedi

atahaynah

You need to upgrade to v1.17.2, install the new OAuth2 plugin, and retest.

Cheers.

atahaynah

KevinTheJedi

dear friend ,

its already updated to latest

KevinTheJedi

atahaynah

Did you install the latest build of the OAuth2 plugin?

Cheers.

ntozier

Also 1.17.3 is out.