Cannot Save Draft on web portal 1.17.1

jbeaudion

This image was sent in from one of our web portal users:

Error messages from php log that trigger when above message occurs:
[14-Nov-2022 15:16:27 UTC] PHP Fatal error: Uncaught Error: Class "SessionData" not found in C:\inetpub\wwwroot\wwwOSTicket\include\class.auth.php:1597
Stack trace:
#0 C:\inetpub\wwwroot\wwwOSTicket\include\class.signal.php(98): PasswordPolicy::cleanSessions()
#1 C:\inetpub\wwwroot\wwwOSTicket\include\class.client.php(510): Signal::send()
#2 C:\inetpub\wwwroot\wwwOSTicket\profile.php(33): ClientAccount->update()
#3 C:\inetpub\wwwroot\wwwOSTicket\client.inc.php(93): require('...')
#4 C:\inetpub\wwwroot\wwwOSTicket\secure.inc.php(18): require_once('...')
#5 C:\inetpub\wwwroot\wwwOSTicket\profile.php(19): require('...')
#6 {main}
thrown in C:\inetpub\wwwroot\wwwOSTicket\include\class.auth.php on line 1597
[14-Nov-2022 15:17:13 UTC] PHP Fatal error: Uncaught Error: Class "SessionData" not found in C:\inetpub\wwwroot\wwwOSTicket\include\class.auth.php:1597
Stack trace:
#0 C:\inetpub\wwwroot\wwwOSTicket\include\class.signal.php(98): PasswordPolicy::cleanSessions()
#1 C:\inetpub\wwwroot\wwwOSTicket\include\class.client.php(510): Signal::send()
#2 C:\inetpub\wwwroot\wwwOSTicket\profile.php(33): ClientAccount->update()
#3 C:\inetpub\wwwroot\wwwOSTicket\client.inc.php(93): require('...')
#4 C:\inetpub\wwwroot\wwwOSTicket\secure.inc.php(18): require_once('...')
#5 C:\inetpub\wwwroot\wwwOSTicket\profile.php(19): require('...')
#6 {main}
thrown in C:\inetpub\wwwroot\wwwOSTicket\include\class.auth.php on line 1597
[14-Nov-2022 15:18:00 UTC] PHP Fatal error: Uncaught Error: Class "SessionData" not found in C:\inetpub\wwwroot\wwwOSTicket\include\class.auth.php:1597
Stack trace:
#0 C:\inetpub\wwwroot\wwwOSTicket\include\class.signal.php(98): PasswordPolicy::cleanSessions()
#1 C:\inetpub\wwwroot\wwwOSTicket\include\class.client.php(510): Signal::send()
#2 C:\inetpub\wwwroot\wwwOSTicket\profile.php(33): ClientAccount->update()
#3 C:\inetpub\wwwroot\wwwOSTicket\client.inc.php(93): require('...')
#4 C:\inetpub\wwwroot\wwwOSTicket\secure.inc.php(18): require_once('...')
#5 C:\inetpub\wwwroot\wwwOSTicket\profile.php(19): require('...')
#6 {main}
thrown in C:\inetpub\wwwroot\wwwOSTicket\include\class.auth.php on line 1597

KevinTheJedi

jbeaudion

Please do a search on the forum before creating a post. This has already been reported:

https://forum.osticket.com/d/101760-draft-save-error

Making duplicate threads makes things much more difficult and harder to track, provide updates, etc.

Cheers.

jbeaudion

KevinTheJedi Thanks for the response. I did actually find that post first but saw nothing to indicate (to me anyway) that it was the exact same problem. I also did not want to chime in on that thread to risk being accused of hijacking a post. This situation is kind of a catch-22 from my perspective, but regardless I do appreciate the work you all put into this. Looking forward to the patch.