how to structure these tabs/menus?

kdnknz

I want to put the Search menu to where the Close menu is, and vice versa

KevinTheJedi

kdnknz

You must modify the code to accomplish what you are looking for.

Cheers.

kdnknz

KevinTheJedi hemmm, thanks.

Boephe

Can you modify it in Admin Panel -> Settings -> Tickets -> Queues? We have Answered and Overdue as sub-menus of Open which gives more room. But pretty sure if you re-arrange the order in settings that is what is shown in the interface?

This is ours by default with Closed before Search (it might not be default, it might have been setup before my time)

Boephe

Yup, just tested in the settings. Drag and dropped "My Tickets" to below Closed and moved it in the Agent Panel.

Hopefully not just a 1.17 thing? Hope that helps

KevinTheJedi

Boephe

The OP is specifically asking about the Search queue, which is hardcoded to show on the main view like the New Ticket button. In order to move this to the side they must modify the code to mix it in with the other queues at the end.

Cheers.

Boephe

@KevinTheJedi yeah, I noticed their queues weren't in the same order. Maybe they'll be able to achieve what they need through the GUI anyway? You can't have too much information 😃