OAuth2 for email fetching

cjohnsonuk

Does the osTicket helpdesk have to be publicly accessible for the OAuth2 mail fetching to work. I noticed there is a callback URL. Our osTicket helpdesk is internal, not accessible from the internet. Is that going to be an issue setting it up to fetch email from o365?

websafe

cjohnsonuk The internal URL is not a problem. We also have it accessible only locally and it works.
Check here: https://forum.osticket.com/d/101815-o365-oauth-shared-mailbox-issues/6 for more details

ntozier

It does not need to be publicly accessible for OAuth2 to work. My primary production site is not publicly available and we use M365 OAuth2.

cjohnsonuk

All migrated and working. Thank you ! :-)