In many tickets, such notes began to appear, why is this happening ?? email addresses are different and customers are also different: System Published Ticket created from flow entry
sarsenbaev
I can’t read Russian (nor can most people on this platform) so I’m unsure of what that says but it looks like "Ticket/Task created from Thread Entry". That means one of your Agents is creating a Ticket/Task from on of the thread entries in that ticket.
Cheers.
