I am currently trying to build out a custom reporting solution by querying records in the MySQL database, and I came across a column titled "extra" in the osti_organization
table.
Every instance of this column appears to be null - I tried adding a note in the Notes section of one of my organizations but this column is still empty.
I'm wondering what part of osTicket uses this column? Because it would be useful if I could set a flag somewhere for my managed clients vs my unmanaged clients, and this column looks ideal for this use case.