Plugins don't show up under plugins management

marenac

Hello,
I'm trying to install storage-fs but I can't figure out why I don't see it.
I copied the file storage-fs.phar under /public_html/include/plugins/ (with 0755 permissions), but in the management tab it does not appear.

Phar is supported and enabled, but I can't figure out how to make the storage-fs.phar file appear in the list.

Can anyone help me?

Thanks in advance!

KevinTheJedi

marenac

Are you running SELinux or anything of the sort?

Also, where did you download this plugin from and did you download the version appropriate for your osTicket core version?

Cheers.

marenac

Hello KevinTheJedi

SELinux is disabled, I have downloaded the last plugin aivailable on download page https://osticket.com/download/#plugins

The thing I don't understand is why when I put the language pack in the i18n folder, it was seen immediately.

KevinTheJedi

marenac

Is the PHP method glob() enabled/allowed on your server?

https://www.php.net/manual/en/function.glob.php

Cheers.

marenac

KevinTheJedi
I'm not sure, how can I verify it?

KevinTheJedi

marenac

php -r 'var_dump(glob('*'));'

Cheers.

marenac

KevinTheJedi

I got this result:

KevinTheJedi

marenac

Okay then that should work. The only thing I can think of at this point is permission/ownership issues on the file or PHAR extensions is not installed/enabled for your PHP.

Cheers.

marenac

KevinTheJedi

PHAR extension is enable

but there is some other error that I can't find.
The error log report this:

[proxy_fcgi:error] [pid 32397:tid 139768444716800] [client 93.**.**.**:0] AH01071: Got error 'PHP message: PHP Fatal error: Uncaught RuntimeException: is_file(): open_basedir restriction in effect. File(/home/------/web/------/public_html/include/plugins/storage-fs.phar/plugin.php) is not within the allowed path(s): (/home/------/.composer:/home/------/web/------/public_html:/home/------/web/------/private:/home/------/web/------/public_shtml:/home/------/tmp:/tmp:/var/www/html:/bin:/usr/bin:/usr/local/bin:/usr/share:/opt) in /home/------/web/------/public_html/include/class.plugin.php:257\nStack trace:\n#0 [internal function]: PluginManager::throwException()\n#1 /home/------/web/------/public_html/include/class.plugin.php(299): is_file()\n#2 /home/------/web/------/public_html/include/staff/plugin-add.inc.php(15): PluginManager::allInfos()\n#3 /home/------/web/------/public_html/scp/plugins.php(136): require('...')\n#4 {main}\n thrown in /home/------/web/------/public_html/include/class.plugin.php on line 257', referer: https://www.------/scp/plugins.php

KevinTheJedi

marenac

Ahhh that’s why. Your host has some PHP restrictions which is preventing the plugins from being loaded. You’ll need to contact your hosting provider for further assistance.

Cheers.

jcsosav

marenac Ask where I find that error log, what is the file?

marenac

KevinTheJedi
I'm testing OsTicket on my own virtual server, but I haven't set any restrictions. In the same server I have installed the 1.16 version, and the plugins are loaded regularly.
I don't understand why it wont work with 1.17

KevinTheJedi

marenac
I don’t know what to tell you the error says PHP Fatal error: Uncaught RuntimeException: is_file(): open_basedir restriction in effect so you have some sort of PHP restrictions. Upon googling the error it appears you can update your php.ini to include open_basedir = none, restart PHP-FPM if you’re running it, restart your webserver and retry.

Cheers.

marenac

KevinTheJedi
Thank you for support, I have already try to include open_basedir = none on my php.ini but the problem still remain unsolved.
For now I got around the problem by installing the previous version 1.16 and activating the storage-fs.phar, and then I updated the installation to 1.17.

Cheers

ntozier

The location of your error logs depends on your OS, webserver software, and versions.

For Apache
consult your httpd.conf or apache2.conf

For PHP
You could create a temp.php and in it put
<?php phpinfo(); ?>
and then browse to it, and it should display a listing of tyour PHP's configuration.
Which includes the error_log location for PHP.

For IIS you would look in your IIS Management panel to see where the logs are and open them.

narcisgarcia

Using osTicket v1.18.1 instance on Debian GNU/Linux 12 (Stable) with Apache2 and PHP 8.2.26
I've achieved to enable plugins only by setting this directive temporarily in virtualhost:
php_admin_value open_basedir none
After enabling them, I could restore secure open_basedir and osTicket works well with plugins.
php_admin_value open_basedir /srv/www/mysite.net/

THEN I think something is wrong in osTicket around this; Normal server with normal securities (such as open_basedir restricted to website's directory) should be fine for this CMS. I run other software perfectly there without this problem (Wordpress, private MediaWiki, Moodle, etc.) and all of them with private and public file referencing.
.phar files seem to be closed-source software because they are in a compiled form.
What do they need from my entire filesystem??

Bad policy to system administrators trust to this software.