Users having to double-submit tickets through web portal: Page 2

Users having to double-submit tickets through web portal

GamingSanctum

I am also still experiencing this after updating to 1.17.1 while creating a ticket for a user as an agent.

It seems to occur when my session times out/expires and I have to login again. (Using Google OAuth)
The next ticket I attempt to create clears all fields and makes me resubmit.

KevinTheJedi

GamingSanctum

You should apply the below patch (not certain if it’s related but might help):

https://github.com/osTicket/osTicket/pull/6360

Then clear your sessions, cookies, AND sessions, truncate your session table in the database, and retest. You should also set your agent session timeout to something more feasible.

Cheers.

GamingSanctum

KevinTheJedi Thanks for the suggestions, unfortunately no luck. I was out of the office for the extended 3-day weekend and after my first login as an agent/admin I had to double submit a ticket this morning. Appears to still be occurring even after 72 hours of no sessions.

KevinTheJedi

GamingSanctum

Upgrade to v1.17.1 and retest.

Cheers.

GamingSanctum

KevinTheJedi Already running 1.17.1.

KevinTheJedi

GamingSanctum

I'm not too sure then. I'll have to look deeper into this. So far I've been unable to replicate this.

Cheers.

KevinTheJedi

GamingSanctum

Have you tried truncating your session table and then clearing all cache/cookies/sessions in your browser and force refreshing the login page? You can also try in a completely new browser.

What's your Agent Session Timeout limit?

Cheers.

GamingSanctum

Yes to truncating and clearing cache. Just tested in another browser. Same issue after my first login.

leonlongoria

I updated to 17.2

I cleared the session table in the database and cleared cache
Below is when users first try to sign in. I noticed I can tell when the problem is going to happen by the expire time on the session. Below is screenshots of filling out the info.

Now when I click create ticket it throws me back.

at this point if I submit the ticket again it is fine.

leonlongoria

leonlongoria
Another thing I noticed is when the time is different like that I think it is reading the session updated time instead of the expire time from the database, idk, I could be wrong, but it is something I just noticed.

KevinTheJedi

leonlongoria

Fix is here:

https://github.com/osTicket/osTicket/pull/6379

Due to regenerating sessions.

Cheers.

GamingSanctum

KevinTheJedi
Thank you for this. So far it appears to have fully resolved the issue for us.

jbeaudion

KevinTheJedi Sorry I didn't give feedback immediately, it's been a long day. I will let you know if our users run into any other issues, but so far it looks like this cleared it up both from their end and my testing account. Thanks so much for working diligently on this!

leonlongoria

KevinTheJedi Thank you, in my test environment it seems to have done the trick

KevinTheJedi

Everyone,

Here is the outstanding fix for user session issues:

https://github.com/osTicket/osTicket/pull/6434

Please Note:
You will need both #6379 and this fix.

Cheers.

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