Hi,

Serverinformationen
osTicket-Version v1.15.4 (6bd7884)
Server-Software Apache/2.4.38 (Debian)
MySQL-Version 10.3.31
PHP-Version 7.2.34-28+020211119.67+debian101.gbpf24e81

We are using the API to create a ticket through our website.
The problem we are having is, that the message loses all its formatting when the customer submits it. So all spaces between the lines are lost or at least not shown in OSTicket. All the content will be put into one single line in the actual ticket.

Inside the Ticket form we use "textarea" like this:

        <tr> 
            <td colspan="2" class="pt-10 pl-30">
                <span class="required contact-form-label">
                        Problem <span class="error">*</span>
                </span>
                <br />
                <textarea name='message' id="message" rows="10"></textarea>  
                <div class="error hide" id="message_err">
                    Must be filled out!
                </div>
            </td> 
        </tr>

Anyone can help us or knows what could be the reason?

    AR84

    Couple of things:

    1. You are using an older version and you should upgrade to one of the latest versions ASAP.
    2. What is that snippet of? Something you are sending in the body or what?
    3. You’ll need to provide a clear example of the raw content that messes up so we can attempt to replicate the issue.

    However you should first upgrade and retest this.

    Cheers.

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