In a different thread issues-with-search, KevinTheJedi said:
KevinTheJedi When searching strictly numbers it will now search only ticket numbers (for performance reasons). You can wrap the number in double quotes and it will allow searching through issue summary, thread entries, etc.
In another different thread searching-for-numbers, there was a proposed change to the ticket.inc.php file in an earlier version that would allow searching for numbers in the quicksearch bar without having to add the quote marks. Would it be possible to get the code to make this change for my situation?
We process warranty claims for a chain of stores and use their ticket number in the subject line. When we search for the unique number of a claim, the search results show all the messages from that store (user), then we have to scroll down a long list to find the right ticket.
I know we can enclose the number in double quotes, but that means leaving the number pad twice to get the quotes. Using advanced search works but again involves extra steps and these added steps cut into efficiency when you are trying to update a lot of tickets in a short time. This worked in 1.15.3 as expected.
tl;dr Could I get the necessary code to change ticket.inc.php to allow me to search the subject / ticket body using only numbers in quicksearchbar? I don't know enough about coding in PHP to make the changes myself.
