IMAP OAuth2 Troubleshooting?

Gr1pen

I have now upgraded successfully to 1.17 with PHP 8.1.11 (on Windows) and configured the IMAP with OAuth2 for Mailfetching from Office 365.
Everything looks ok, no error messages etc but it does not fetch emails.

In Azure AD sign-in logs I dont see any failed login attemtps. The only login from osticket account is when the app registration was approved.

Im not really sure where I should start look to troubleshot this. It seems like osTicket is not even trying to logon with IMAP.

RBGE

Gr1pen If the app registration is successful, it may be worth double checking some of the basic settings.
Firstly, Admin -> Emails -> Emails -> [email address] -> Remote Mailbox and check that the status of Email fetching is set to Enabled (same with the Outgoing (SMTP) tab). Secondly, Admin -> Emails -> Settings and ensure Email fetching is enabled here.
Finally, double check the scheduled task to make sure it's actually running - does anything happen if you run the cron.php file manually?

Gr1pen

RBGE Thanks.

Actuelly I just got it working. I hade to update my scheduled task with the new PHP-version.

Changed from
"C:\Program Files (x86)\PHP\v5.6\php.exe" C:\inetpub\wwwroot\osTicket\api\cron.php
to
"C:\Program Files (x86)\PHP\v8.1.11\php.exe" C:\inetpub\wwwroot\osTicket\api\cron.php

ntozier

Yes you would need to update your scheduled tasks if you upgrade to a different version of PHP.