Hi Guys, I have been trying for a few days not to get this to work but am going round in circles any advice would be greatly appreciated. I have been configuring the plugin as referenced in this article https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html
When I click save at the end all I get is a loading sign on the screen and nothing happens, has anyone else experienced this?
Mattm
You do have customizations so I’d remove those first and retest. You could also setup a test environment with vanilla osticket and try there.
Cheers.
Hi Kevin,
Thanks for the reply, I removed all the customizations but still end up with the same result. I will perform a database backup and set everything up from scratch to see if that makes any difference.
I have the same issue. It keeps loading + i can edit the bottom textfield...
Ok, So I deleted all files and plugins downloaded everything fresh and setup from scratch, the only thing I didn't start fresh with was the database, but I am still seeing the same results.
Then you will need to check your logs for any related errors.
Interestingly, we have 4 email addresses setup, if I choose a different address I can get to the point where I need to login using the helpdesk email address.....will check the logs but maybe something is getting cached
Using a different email address is getting further but now I get this error : cURL error 60: SSL certificate problem: unable to get local issuer certificate (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://login.microsoftonline.com/9b88b03e-d425-456a-9912-707595926d58/oauth2/v2.0/token
Look at the older threads on this issue. It's an issue with your PHP setup and you need to install the cURL certificate.
KevinTheJedi Thanks for the pointer I added the cURL certificate and edited my php.ini and now everything is working. I did notice the following though in case it helps anyone else: I had already tried to configure a couple of my email address and they failed at the last step, when going back into an existing address and completing the config I would end up with the loading screen at the final step and nothing else happening. I found that if you delete the email address and then recreate it, go through the config again you no longer get the loading issue. I tested this on 4 different email addresses and all worked after doing this.
