osTicket Install Failure - mysql

leavii

Hello,

I have osTicket installed on docker and the webui loads to the setup, but when I enter in all settings on the basic installation and click Install Now the page goes to "this page is not working right now". Upon checking the php error log on the server I see the below. The user I created can connect to and edit the database I created on mysql, and I even tried root and it gives this same error.

PHP Fatal error: Uncaught mysqli_sql_exception: Permission denied in /var/www/html/osticket/include/mysqli.php:65\nStack trace:\n#0 /var/www/html/osticket/include/mysqli.php(65): mysqli->real_connect()\n#1 /var/www/html/osticket/setup/inc/class.installer.php(94): db_connect()\n#2 /var/www/html/osticket/setup/install.php(52): Installer->install()\n#3 {main}\n thrown in /var/www/html/osticket/include/mysqli.php on line 65, referer: http://192.168.11.206:8080/setup/install.php

Appreciate any insight!

KevinTheJedi

leavii

Seems like your MySQL server isn’t allowing the connection. You’ll have to look at your logs to see why. This is out of the scope of the software.

Cheers.

ntozier

You might need to enable mysql error logs to find the error. Chances are the dbuser doesn't have access to connect from its source, or connect to that specific database.