Hi, Guys, I am using 1.16 but from today morning mails are not fetching by the OSTicket. So I am planning to Upgrade to 1.17, as I am installed it on Ubuntu 22.04 server. how should I do it, Please help.
Thakiyudheen
Sounds like basic authentication was dissolved for your tenant. If that’s the case then yes you’ll need to upgrade and follow our documentation on how to setup modern authentication for emails.
Cheers.