Email Duplicate Headers v1.17

jw9000

Our service provider Gmail is bouncing our OSTicket emails because the emails that are being sent to team members from OSTicket have duplicate headers. Can this be fixed?

KevinTheJedi

jw9000

Something we are already looking into.

Cheers.

tommange

KevinTheJedi Hi, we are also encountering the same issue. Would you have any idea about how long it will take to address the issue?
Thank you very much

jw9000

Thank you!

This was from our provider.
550-5.7.1 [XXX.XXX.XXX.XXX] Our system has detected that this message is not RFC 550-5.7.1 5322 compliant: duplicate headers. To reduce the amount of spam sent 550-5.7.1 to Gmail, this message has been blocked. Please review 550 5.7.1 RFC 5322 specifications for more information.

KevinTheJedi

tommange

We never have set dates. It takes time to debug and address things like this. Best answer I can give is it will take as long as it needs to address the issue.

Cheers.

tommange

KevinTheJedi

Of course that is understandable. I was asking because at this point I should decide whether do "downgrade" to the previous version or to wait for you to fix.
I also have the same issue sending emails to customers, not only to operators, so that is why I should figure out what to do until it is fixed. Would you have any suggestions?

KevinTheJedi

tommange

There is a temporary “workaround” that a community member posted below but I’m unaware of any issues this will cause so proceed at your own risk:

https://forum.osticket.com/d/101622-duplicate-date-headers-via-smtp

Just to note, you wouldn’t be able to downgrade unless you have a full database backup from before the upgrade. Otherwise you’ll have a ton of issues.

Cheers.

jw9000

That work arround fixed it for now.