Hi -- we've been running v. 1.12 on a RHEL 6 server and I'm JUMPING to v.1.17 on a RHEL8 server, so we can use the oauth (and because it's OVER time, of course). I have a test instance of 1.17 running in a subfolder of the RHEL8 server, and everything is lovely, but I'd like to save myself some work by moving the old instance over and just upgrading. I arranged to do it in another subfolder (neither instance will run at document root). I did all the things:
- backed up DB to a .sql file, recreated database with user and privileges and sourced from sql file
- tarred up and untarred the application files to the new folder
- made sure file permissions and ownership were set, etc.
All I'm getting when hitting the index.php of the migrated 1.12 version is a 500 error. It is a RADICALLY different version of MYSQL (5.1 -> 8) and PHP (5.6 ->8), so I'm wondering if this is breaking the older Osticket software. Any thoughts? Logs just say 500 error.
Thanks in advance,