Ubuntu 20.04 to 22.04

UnderDogMiller

Our osTicket is at 1.15.6 (latest version) on Apache2, PHP 7.4, and MySQL 5. Our Ubuntu version is 20.04 LTS and it is asking us to Upgrade to 22.04. I ran the upgrade but now osTicket is not working. I have restored back to 20.04 and a working osTicket. What would be the best approach to upgrading osTicket to 1.16x and eventually 1.17.x RC4. I am not sure I can load Apache 8.1 on LTS 20.04. Thanks for any insight here.

KevinTheJedi

UnderDogMiller

There could be endless reasons why it’s not working. First make sure that when you upgrade Ubuntu it keeps the same PHP/MySQL/Apache version. Secondly, check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

johgronr

My guess would be that it's to do with PHP, either an incompatible version or required modules not being installed. Ran into something similar when upgrading an even older OSTicket setup to 1.15.6 and then onto 1.17 RC2 (on a test clone of our customer support system).

The update to 1.15.6 necessitated upgrading to PHP7.4 specifically as it wouldn't run on the newer PHP8.0 required by 1.17 and then the update to 1.17 RC2 necessitated an upgrade to PHP8.0.

We run our instance is run on Debian "Buster" so what your distro will install by default and what's available in the default repos is obviously different. Still, if I had to make an educated guess as to the exact reason for your instance not working; It's that the distro upgrade made PHP8.1 the default and OSTicket 1.15.6 requires PHP7.4 to work.

RBGE

Ubuntu 22 defaults with PHP 8.1, so you'll have to use another repo if you're running osTicket 1.15.x

However, Ubuntu 20 is still in active support, so you're fine with that for now. In fact, you have until April 2025 before you have to upgrade: https://ubuntu.com/about/release-cycle

ntozier

If you already upgraded the whole machine from Ubuntu 20 to 22... then you have a couple options

Locate and find all the packages that you need to run an older version of (you might be able to do that by adding an older repo, installing PHP and other packages). You should be able to goog this and find some helpful articles. Then configure the site to run the version i want.
Compile the PHP version that you want to run yourself (this will likely be a headache) and then configure the site to use that version.
restore from backup to before the ugprade.

If it were me... I would upgrade to osTicket 1.16.3, and run PHP 8.0.
If I didn't have to make the decision right now I would wait until 1.17 is released and then run PHP 8.1

UnderDogMiller

ntozier Are you saying that I can stay on Ubuntu 20 and still upgrade to PHP 8.1 and run 1.17? My machine is messed up right now with the upgrades. I think I'll still migrate to Windows as I'm not sure the proper process to stay on
20 but yet move to PHP 8.1, etc.

UnderDogMiller

OK - I'm going to create another post on this. We are not Linux admins and therefore this has been more of a challenge than it needs to be for us. Basically - we are still on 1.15 version with our same PHP and Apache instances. We are looking at migrating osTicket to a Windows server since we haven't been able to bypass this issue.

ramrajone

UnderDogMiller
Ubuntu 20.04 is still good until 2025, the update notification you get to upgrade to 22.04, you don't need to do now, you can still do normal updates by running sudo apt update && sudo apt upgrade

The main issue you are having is the PHP version and modules, just make sure you have installed
if you are currently on PHP 7.4, make sure to install PHP 8.0 or 8.1 for osTicket v17.2

Here is command for PHP 8.0:
sudo apt install php8.0 php8.0-mysql php8.0-mbstring php8.0-gd php8.0-intl php8.0-apcu php8.0-imap php8.0-xml php8.0-zip

for PHP 8.1:
sudo apt install php8.1 php8.1-mysql php8.1-mbstring php8.1-gd php8.1-intl php8.1-apcu php8.1-imap php8.1-xml php8.1-zip

Then you need to enable your PHP version: sudo a2enmod php8.0 or php8.1
Then restart the service: sudo systemctl restart apache2

I wrote a PHP upgrade post it's little older but the process kind of similar: https://howtohelpdesk.com/how-to-upgrade-to-php-7-4-on-ubuntu/

UnderDogMiller

My initial issue with the Ubuntu update when running the sudo apt update command shows that there are 1144 packages that it wants to upgrade and lists all the "jammy-updates" which I believe are the 22.04 updates. See here:

At first glance - it looks like it wants to update everything in order to bring it to 22.04.

ramrajone

UnderDogMiller
hmm

Jammy is for 22.04 LTS (Jammy Jellyfish), but when you run sudo apt update it does not pull 22.04 updates on 20.04, unless you have run sudo do-release-upgrade unless some packages got upgrade for some reason

UnderDogMiller

ramrajone
I did try updating to 22.04 awhile back - but I took a snapshot of the VM before doing so. The update worked, but broke osTicket. So I restored the snapshot. Ever since then, these 22.04 updates are listed. It appears my system is in an unstable state, overall. At this point I am not sure how to proceed and will probably look at migrating to a Windows server.