smtp failed

Arun14

i install osticket v1.16.3 in my own domain , I try to configure my gmail id in osticket smtp failed,so i already my gmail configured in ubuntu localhost,that osticket smtp configured successfully but i purchase domain try configure imap are configured but smtp fail

KevinTheJedi

Arun14

Looks like either Google is blocking the connection or you have a firewall blocking the connection.

Cheers.

Arun14

I confirm firewall was not blocking the connection and i try to configure without firewall outside network also.
but it not configured then what i do?
Orelse Google is blocking the connection ,how can identify?

KevinTheJedi

Arun14

You should contact your sysadmin/hosting provider and your mail provider for further assistance.

Cheers.

ntozier

Also did you follow the tutorial for gmail?
https://osticket.com/how-to-configure-emails-in-osticket-gmail/