1.16.3 upgrade and PHP 8.0 help

RMac

Thank you

ramrajone

RMac
Seems like you have conflict
Considering conflict php5 for php8.0

You need to remove older version and retry PHP8.0

RMac

I saw that too. I was looking for 5, but now I see this. php-apcu 5.1.21+4.0.11-7+ubuntu18.04.1+deb.sury.org+10 amd64 APC User Cache for PHP

when I remove this and enable 8 and disable 7.2, should osticket see the new version?

RMac

I tried to remove version 5, but it said it didn't exist. I looked in a few folder people said to look in. I also rand update-alternatives --config php and it didn't list version 5

ramrajone

RMac
You can try purging PHP8.0 and re-install, I had an issue too, something still using from an older version
If you search for PHP you will see so many results, look at one works for you, here is one
https://www.cyberciti.biz/faq/howto-tell-version-php-running-on-unix-linux-server/
https://ostechnix.com/how-to-switch-between-multiple-php-versions-in-ubuntu/

aasannhai

I'll give this a try tomorrow and update my results teatv download

hellodear.in

RMac

I've done everything these guides have said to do, but I still get this when I tried to upgrade.

ntozier

@RMac
According to your screen shot your site / webserver is running PHP 7.2.34.xxx.
You need to upgrade PHP to 8.0.x and restart Apache.

RMac

Yes, I did, but OSTicket is showing it isn't installed when I try and do the upgrade

ntozier

Your screen shot says that your server is reporting 7.2.34-28+ubuntu18.04.1+deb.sury.org+1.
So while you may believe that you did those things... the server disagrees.

RMac

OSTicket disagrees, the OS says PHP8, I did php -v and it shows version 8.

I'm going to attempt another upgrade and see what happens.

I appreciate all of the help.

KevinTheJedi

RMac

Yea but simply installing PHP 8.0 doesn't set the site's version of PHP. You might have a /path/to/apache/sites-available/your_site.conf config for the specific site that is setting the specific PHP version. Please check your webserver's documentation on how to set the appropriate PHP version for the site.

As you stated in one of your previous responses, after you ran a2enmod php8.0 it gave you the necessary information:

To activate the new configuration, you need to run:
systemctl restart apache2

Cheers.

ntozier

You also might have an Apache config file or .htaccess file changing the php version for the site.

RMac

Under /path/to/apache/sites-available and sites-enable there is a file named for our osticket and this is what is has.

DocumentRoot /var/www/html
DirectoryIndex index.html index.php
ErrorLog ${APACHE_LOG_DIR}/osticket.error.log
CustomLog ${APACHE_LOG_DIR}/osticket.access.log combined

I saw that there could/should be lines that look similar to this. FilesMatch
SetHandler - this would have the PHP folder
FilesMatch
There isn't anything like that here.

I looked at the index.php file, but there isn't anything that points to a specific PHP install

The apche.config file also doesn't have anything referencing a PHP folder

I searched through a lot of the PHP files and non have anything pointing to a PHP folder

KevinTheJedi

RMac

Maybe this will help you?

https://php.tutorials24x7.com/blog/how-to-install-php-8-on-ubuntu-18-04-lts

Cheers.

RMac

Interesting, there are 2 lines in that guide I didn't see in other guides. I'll give that a try tomorrow night when I do the upgrade.

RMac

I got new errors that I have to research.
Job for apache2.service failed because the control process exited with error code.
See "systemctl status apache2.service" and "journalctl -xe" for details.

This is the only thing notable. I have to pull the apache logs too
apache2.service: Failed with result 'exit-code'

ntozier

If your Apache is blowing up when you try to start it, there is likely a problem with your config file(s).

apachectl configtest

https://httpd.apache.org/docs/2.2/programs/apachectl.html

RMac

I didn't get it figured out, but we did upgrade to 1.15 smoothly. Thanks everyone for the help