1.16.3 upgrade and PHP 8.0 help

RMac

I'm trying to upgrade from version 1.12 to 1.16.3. Our PHP is version is 7.2.34-28+ubuntu18.04.1+deb.sury.org+1

I've installed PHP 8.0, but the prerequisite still has an X on it.

We are on Ubuntu 18.04 LTS

I'm new to Linux and OSTicket

Here are the steps I've done to upgrade

installed PHP 8.0 and the modules we have listed for 7.2.34

I updated the system to use the 8.0 by update-alternatives --config php
php -v shows 8.0
and I restarted apache

snapshot the VM
take site offline
save the config file
copy upload files to the HTML folder
copy saved config file back

ramrajone

RMac
After you install PHP8.0 you need to enable it
on Ubuntu: sudo a2enmod php8.0

you might find this useful: https://howtohelpdesk.com/how-to-upgrade-to-php-7-4-on-ubuntu/

RMac

Thank you, I'll give this a try tomorrow and update my results

RMac

I installed PHP8.0 and the modules. I disabled 7.2 then enabled 8.0. The webpages doesn't load. Here's what I got for the commands
I did restart apache

a2enmod php8.0
Considering dependency mpm_prefork for php8.0:
Considering conflict mpm_event for mpm_prefork:
Considering conflict mpm_worker for mpm_prefork:
Module mpm_prefork already enabled
Considering conflict php5 for php8.0:
Enabling module php8.0.
To activate the new configuration, you need to run:
systemctl restart apache2

a2dismod php7.2

Is there a way in osticket to point it to the new version?

KevinTheJedi

RMac

No, this is controlled by your webserver, it has nothing to do with osTicket code. You can add a phpinfo() file somewhere in your osTicket directory, visit it in your browser, and you should see what PHP version is being loaded for the site.

Cheers.

ramrajone

RMac
Seems like you have conflict
Considering conflict php5 for php8.0

You need to remove older version and retry PHP8.0

RMac

7.2 is being loaded. How do I change it to 8.0?

KevinTheJedi

RMac

Review your webserver documentation and/or do some googling. This is dependent on your type and version of server, what you have installed, etc. so it differs from case to case. You'll just have to find the right documentation/steps for your specific setup.

Cheers.

RMac

Thank you

RMac

I saw that too. I was looking for 5, but now I see this. php-apcu 5.1.21+4.0.11-7+ubuntu18.04.1+deb.sury.org+10 amd64 APC User Cache for PHP

when I remove this and enable 8 and disable 7.2, should osticket see the new version?

RMac

I tried to remove version 5, but it said it didn't exist. I looked in a few folder people said to look in. I also rand update-alternatives --config php and it didn't list version 5

ramrajone

RMac
You can try purging PHP8.0 and re-install, I had an issue too, something still using from an older version
If you search for PHP you will see so many results, look at one works for you, here is one
https://www.cyberciti.biz/faq/howto-tell-version-php-running-on-unix-linux-server/
https://ostechnix.com/how-to-switch-between-multiple-php-versions-in-ubuntu/

aasannhai

I'll give this a try tomorrow and update my results teatv download

hellodear.in

RMac

I've done everything these guides have said to do, but I still get this when I tried to upgrade.

ntozier

@RMac
According to your screen shot your site / webserver is running PHP 7.2.34.xxx.
You need to upgrade PHP to 8.0.x and restart Apache.

RMac

Yes, I did, but OSTicket is showing it isn't installed when I try and do the upgrade

ntozier

Your screen shot says that your server is reporting 7.2.34-28+ubuntu18.04.1+deb.sury.org+1.
So while you may believe that you did those things... the server disagrees.

RMac

OSTicket disagrees, the OS says PHP8, I did php -v and it shows version 8.

I'm going to attempt another upgrade and see what happens.

I appreciate all of the help.

KevinTheJedi

RMac

Yea but simply installing PHP 8.0 doesn't set the site's version of PHP. You might have a /path/to/apache/sites-available/your_site.conf config for the specific site that is setting the specific PHP version. Please check your webserver's documentation on how to set the appropriate PHP version for the site.

As you stated in one of your previous responses, after you ran a2enmod php8.0 it gave you the necessary information:

To activate the new configuration, you need to run:
systemctl restart apache2

Cheers.

ntozier

You also might have an Apache config file or .htaccess file changing the php version for the site.