No manda alerta o notificacion a los miembros del equipo cuando asignan a alguien en un ticket ..
No manda notificacion a los miembros
When you assign a Ticket to an Agent only the Agent will receive the Assignment Alert notification. If you assign it to a Team then the Team should get the Assignment Alert.
Cheers.
I'd also like to note that 1.12.x is end of life and no longer supported.
Please update and re-test.