Client (User) Dashboard View

RavZA

Hello!
I hope you are well and can assist me. I have searched through the forum however, have not found a solution to my requirement. Firstly,

How would I go about configuring the User (Client) dashboard for them to see who the ticket has been assigned to, or who as claimed it. I would like to display the dashboard like this, with the additional column [RC] added at the end. This field will be who the ticket is assigned to.

Your assistance is greatly appreciated.

Many Thanks
Rav

ntozier

Users cannot see this information currently. You would have to edit the core files to add that column.

There are a number of older posts on the forums that talk about this sort of thing, so I bet you can find one via search.

RavZA

Thanks @ntozier . Are you able to assist to point me to those posts (if possible) ?

Much Appreciated
Rav (",)

RavZA

@ntozier Perhaps you can guide me. Here is my code which I have updated in the /include/client/tickets.inc.php file.

I have called the variable 'staff_id'

And then appended that to the new column

However, it does not display the assigned staff.

Your assistance is much-appreciated @ntozier (",)
Rav

ntozier

Sorry, this isn't something that I have personally done.

Are you setting the $staff_id variable some where?
Are you are also setting $dept variable some where?

RavZA

Hi @ntozier

Thank you for responding. This is where I am setting it. Not sure if it is correct, and perhaps some guidance on where to set it, and code if possible.

With the above code, I now get a number instead of a Staff name

The dept variable was set by default.

ntozier

staff_id is a number.
You would need to take that staff_id and look at the ost_staff table to look up their name.

SQL example:
SELECT firstname,lastname FROM ost_staff WHERE staff_id=#;