Hi,

Do osticket uses the "email address" in the email configuration to filter the messages downloaded?

For example if I have a single emailbox that holds two emails ddresses in gmail (company+depto1@gmail.com , company+depto2@gmail.com) and then in osticket I'll add two emails accounts each one configured with its own email address but fetching from the same gmail account company@gmail.com (same username/password), would os ticket created each ticket on the right department? Can this setup lead to other issues like ticket loss?

Thanks in advance for the help.

    epc

    I would not do it this way as you are basically using the same inbox. You can however configure each email to fetch from separate folders so maybe that'll be the way you can go.

    Cheers.

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