OAuth2 - Microsoft setup: Page 5

OAuth2 - Microsoft setup

abeermuh

I am not getting it. Please assist on how we can now fetch emails to ticket from a mailbox using IMAP?

abeermuh

I am not enabling it for users, users use to send emails to an email address through which we setup that mailbox to fetch emails to create tickets.

jeandebogue

@abeermuh : Did you follow the documentation?

https://docs.osticket.com/en/latest/OAuth2/Microsoft%20Authorization%20Guide.html

I followed it on O365 and it's working well. Let us know at which step you're stuck from documentation and we can continue from there.

ramrajone

KevinTheJedi
I wrote a post to help users out there who might have issues with the OAuth2 setup

I will update as needed
https://howtohelpdesk.com/how-to-setup-oauth-on-osticket-using-microsoft-365/

This post covers everything from Creating App registration to, adding plugins, configuring, and Fetching emails automatically

Create an app registration
To be able to allow user consent
Install OAuth plugin
To configure OAuth on osTicket
To schedule to Fetch emails in the background
Issues and Solutions

KevinTheJedi

ramrajone

Why when we have official documentation? I guess to cover the MS side of things?

Cheers.

ramrajone

KevinTheJedi
Yes, the MS365 side, the API permission side, and also for my own reference of any custom changes

RatiDas

Dear Team,
Need your urgent support. I have installed OS Ticket 1.17v and installed “Oauth2” plugin. Snap attached FYR.

 Created app in Azure Active Directory and given all required permission as well. Snap attached FYR.

 Still getting error as below.

Please advice me to resolve the issue. Thanks in advance.

KevinTheJedi

RatiDas

Delete the email from osTicket and re-add it.

Cheers.

RatiDas

KevinTheJedi
I deleted mail id and configured again but now when I clicked "Accept" button. Now getting below pasted snap error. Please suggest on this.

KevinTheJedi

RatiDas

URL Rewriting is not enabled on your webserver. Please research guides online on how to enable this for your webserver.

Cheers.

ntozier

Also from that last image showing your config there is a problem with
Authorization Endpoint and Token Endpoint
The word common should be the Tenant Id.

KevinTheJedi

ntozier

Not necessarily, it depends on what they chose for Supported Account Types during the setup of the App Registration. If they chose "Accounts in this organizational directory only" (default) it will be their Tenant ID, if they chose "Accounts in any organizational directory" it will be organizations, if they chose "Accounts in any organizational directory and personal Microsoft accounts" it will be common, and if they chose "Personal Microsoft accounts" I don’t know what it will be as I’ve never tested that one.

The only way to know what the correct URLs to use are is by clicking Endpoints at the top of the Overview screen within the registered app.

Cheers.

mremersaro

Estoy haciendo el paso a paso y cuando me deberia de salir la pantalla de autorizacion

me sale la pantalla para ingresar las credenciales de office 365 (email + contraseña) y luego me devuelve esta pantalla de error

KevinTheJedi

mremersaro

URL Rewriting is not enabled on your webserver.

Cheers.

« Previous Page