Hi,
I customized the column shown for My Tickets(parent) by adding 'Answered' but it is not showing the correct time. How can I fix this?
I suppose the 'Answered' should show the date/time when an agent responded the first time
Hi,
I customized the column shown for My Tickets(parent) by adding 'Answered' but it is not showing the correct time. How can I fix this?
I suppose the 'Answered' should show the date/time when an agent responded the first time
You may post your customization code for more discussion.
masino_sinaga hey,
Im not familiar with coding as i am not a developer/programmer. But any chance you can guide me on where to get those information?
truvio3 I customized the column shown for My Tickets(parent) by adding 'Answered'
So, how did you customize that column if you are not familiar with coding?
truvio3 !
Hi!
As far as I remember, 'Answered' is a boolean variable. It can only be 1 or 0 (i.e. 'Yes' or 'No'). When converted to the date format, results in what you see.
masino_sinaga I go to admin panel > settings > tickets > queues > select your ticket queues or add new queue