Hi,
I customized the column shown for My Tickets(parent) by adding 'Answered' but it is not showing the correct time. How can I fix this?

I suppose the 'Answered' should show the date/time when an agent responded the first time

  • masino_sinaga and SeuzRoman replied to this.

  • truvio3
    This is how it looks like at mine

    If I change the format into 'date'

    This is what it will look like:

    So basically, 'Answered' variable cannot tell you WHEN the ticket was answered. It only can tell WHETHER the ticket was answered.

      4 days later

      masino_sinaga hey,

      Im not familiar with coding as i am not a developer/programmer. But any chance you can guide me on where to get those information?

        truvio3 I customized the column shown for My Tickets(parent) by adding 'Answered'

        So, how did you customize that column if you are not familiar with coding?

            truvio3 !
            Hi!
            As far as I remember, 'Answered' is a boolean variable. It can only be 1 or 0 (i.e. 'Yes' or 'No'). When converted to the date format, results in what you see.

                masino_sinaga I go to admin panel > settings > tickets > queues > select your ticket queues or add new queue

                  SeuzRoman i see. but how do i change it back to boolean variable? and if i manage to change it, would i be able to see its data ie: date and time of 'Answered'

                      truvio3
                      This is how it looks like at mine

                      If I change the format into 'date'

                      This is what it will look like:

                      So basically, 'Answered' variable cannot tell you WHEN the ticket was answered. It only can tell WHETHER the ticket was answered.

                          SeuzRoman i revert back the Filter to '-Select-' and it appears the same as yours. Now the question is, can i have the answered date&time?

                          I thank you for your guidance.

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