Hi, I customized the column shown for My Tickets(parent) by adding 'Answered' but it is not showing the correct time. How can I fix this?
I suppose the 'Answered' should show the date/time when an agent responded the first time
truvio3 I customized the column shown for My Tickets(parent) by adding 'Answered'
So, how did you customize that column if you are not familiar with coding?
truvio3 ! Hi! As far as I remember, 'Answered' is a boolean variable. It can only be 1 or 0 (i.e. 'Yes' or 'No'). When converted to the date format, results in what you see.
You may post your customization code for more discussion.
masino_sinaga hey,
Im not familiar with coding as i am not a developer/programmer. But any chance you can guide me on where to get those information?
masino_sinaga I go to admin panel > settings > tickets > queues > select your ticket queues or add new queue
SeuzRoman i see. but how do i change it back to boolean variable? and if i manage to change it, would i be able to see its data ie: date and time of 'Answered'
truvio3 This is how it looks like at mine
If I change the format into 'date'
This is what it will look like:
So basically, 'Answered' variable cannot tell you WHEN the ticket was answered. It only can tell WHETHER the ticket was answered.
SeuzRoman i revert back the Filter to '-Select-' and it appears the same as yours. Now the question is, can i have the answered date&time?
I thank you for your guidance.