Email piping not working on fresh install

dallenfarmer

Fresh install of OsTicket via Softaculous. Having trouble getting email piping setup. I've used it flawlessly for years, and cannot seem to get it to work this particular install...

Technical info:
php version: was 7.4.30; upgraded to 8.0.21 to upgrade OsTicket version
OsTicket version: 1.16.3
OS: CentOS v7.9.2009
here is the URL for reference: ticket.barefootmgmt.com

Every time I send a test email (from gmail) to the piped email address, i get no ticket, but i do see two log entries:

Which tells me the emails are getting piped to OsTicket, but for whatever reason the software isn't recognizing them as emails? I could be way off, I'm no developer. Side note--this community is amazing. Thank you for all your help!

KevinTheJedi

dallenfarmer

Seems like it has trouble parsing the headers. Can you please provide an example full raw email?

Cheers.

dallenfarmer

Thanks for looking into this Kevin. Here is the full raw email:

Return-Path: <dallen5@hosting.com>
Delivered-To: info@company.org
Received: from hosting.com
	by hosting.com with LMTP
	id vLZQAFit4WJ5ZQAABT7tKA
	(envelope-from <dallen5@hosting.com>)
	for <info@company.org>; Wed, 27 Jul 2022 17:25:44 -0400
Return-path: <dallen5@hosting.com>
Envelope-to: info@company.org
Delivery-date: Wed, 27 Jul 2022 17:25:44 -0400
Received: from dallen5 by hosting.com with local (Exim 4.95)
	(envelope-from <dallen5@hosting.com>)
	id 1oGoXH-0006kt-TR
	for info@company.org;
	Wed, 27 Jul 2022 17:25:43 -0400
To: info@company.org
Subject: =?us-ascii?Q?NEW_Contact_Us_form_submitted_-_Riverside-Thoma?=  =?us-ascii?Q?s_Cemetery_-_General_Question?=
X-PHP-Script: domain.org/admin-ajax.php for 96.19.127.119, 173.231.244.132
X-PHP-Originating-Script: 1003:PHPMailer.php
Date: Wed, 27 Jul 2022 21:25:43 +0000
From: Test Person <noreply@gmail.com>
Reply-To: "noreply@gmail.com" <noreply@gmail.com>
Message-ID: <SBWeSVkRsm8BCFbKFCsbCBPL9mvoGk9Gb4lOAfGFE@domain.org>
X-Mailer: PHPMailer 6.6.0 (https://github.com/PHPMailer/PHPMailer)
X-Ninja-Forms: ninja-forms
MIME-Version: 1.0
Content-Type: text/html; charset=UTF-8

<p></p>
<table>
<tr>
<td valign="top">Type of Request:</td>
<td>General Question</td>
</tr>
<tr>
<td valign="top">First Name:</td>
<td>Test</td>
</tr>
<tr>
<td valign="top">Last Name:</td>
<td>Person</td>
</tr>
<tr>
<td valign="top">Email:</td>
<td>noreply@gmail.com</td>
</tr>
<tr>
<td valign="top">Phone:</td>
<td>1234567890</td>
</tr>
<tr>
<td valign="top">Comments:</td>
<td>this is a general question</td>
</tr>
</table>

dallenfarmer

Any ideas anyone?

KevinTheJedi

dallenfarmer

I still need to test this. Will take some time unless someone else chimes in.

Cheers.