How to Upgrade OSTicket 1.10 to 1.17RC1.

asit

osTicket Version v1.10 (901e5ea)
Web Server Software Apache/2.4.6 (CentOS) OpenSSL/1.0.2k-fips mod_auth_gssapi/1.5.1 mod_nss/1.0.14 NSS/3.28.4 PHP/5.4.16 mod_wsgi/3.4 Python/2.7.5
MySQL Version 5.5.68
PHP Version 5.4.16

Here I want to upgrade to latest specs ... please guide me.
In wiki all are simple upgrade process, but here i have to upgrade DB, PHP, OS. Please suggest.

KevinTheJedi

asit

First, do not do this in production yet as v1.17-rc1 is a Release Candidate that is not considered stable and will potentially have issues.

Secondly, you must make full backups of code files and database, then replace all osTicket code with v1.17-rc1 files, then upgrade PHP to PHP 8.0.x, then sign in to osTicket and upgrade.

Cheers.

asit

Thank you for response. I have tried that in test box. It is giving internal error while upgrading.

KevinTheJedi

asit

You need to check your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.

Cheers.

danielyee

I upgraded from 1.15 to 1.17RC1, it failed with some errors which I am not able to fix (some missing table in SQL).

I end up doing the upgrade manually from 1.15 to 1.16 then to 1.17, with full server image backup at every point. It was successful.