- Edited
I have new employee. I create account for him - as agent with roles to view tickets, and post internal notes.
I wanted to give him only ability to leave internal notes.
But when he leave notes then specific tickets getting opend as he have only possibility to set "Open status".
I had to go to roles definintion and add him ability to close Tickets.
My issue is how to give him restricted acces to leave notes without changing status of the ticket?