devadi_dev They are able to reset their own passwords. If they are still able to login, then they can click the "profile" button at the top right and change their password either by doing so in the portal or sending a Password reset email. If they are unable to login due to a forgotten password, then another agent can either change it for them or better yet for security send a password reset email and the agent can then change it. Both options are under the same "Set Password" button.