Hello all,

I'm a very new user of osTicket and I'm just looking for one missing feature (maybe it's there but didn't see it...)

I'm looking for a way to "forward" a mail request to osTicket. I made a few searches on the forum but wasn't really able to find an answer to this question.

I mean :

1 - I receive a mail from a customer on my email address

2 - I forward this email to osTicket from my mail client (Outlook in my case) (maybe to a private address only the staff will know)

3 - osTicket automaticaly identify the customer's details as the "ticket" creator (instead of me) and send a notification to the customer telling that a ticket has been created for him.

Thanks regards,

Pierre

7 days later

I have had the same issue with other tools and the only solution i've found so far is to add the mail account you are using to your e-mail client then drag and drop the e-mail directly rather than forward it.

I just tried this with osTicket and it works nicely.

5 years later

We have a ticket filter that triggers when it matches our company email domain(s) that automatically uses the Reply To address as the ticket owner. Our support guys can then forward received emails to the helpdesk address and, in Outlook, use Options > Direct Replies To to set the client email address that the filter will use.

7 days later

killing zombie thread with a head shot. This thread is 5 years old.

Write a Reply...