Good day, I've tried this for a number of times. I've updated the password. I've triple checked the username. I've even tried a variety of different ports. However, if I run a save and update it reports access is denied. if I log into the server itself via SSH, initiate a telnet session to the email server and using standard commands I can connect to the email server and get a listing of emails. The same credentials are exisiting on OSTicket web interface. Please can someone assist me
dashwell
You didn't really provide enough information so I can only assume here. You may have Modern Authentication (OAuth2.0) enforced for your account. You will either need to disable this and reinstate the Basic Authentication (username/password) or enable 2FA, create an App Password and use that as the email password in osTicket configurations.
If all else fails reach out to your mail provider for further assistance.
Cheers.
Good Day Kevin There isn't 2FA nor OAuth2.0 running on the email server. If I run the telnet command onto port 110 on the email server. Supply it with the username and password that I have stored into OSTicket it logs me in perfectly. So I understand where you are coming from, but all of the checks I've done are pointing to something funny on OSTicket.
Kind regards Duane Ashwell
Hi Kevin, I just read my response earlier and I might have sounded rude. I do apologise and thank you for your suggestion. Before I logged the post I wanted to eliminate things like firewall or the server blocking due to factors like 2FA etc. So i connected to the server via an ssh session. I then opened up the telnet program and I connected to the email server on the simplest port 110. Once there I logged into the emails via commands to ensure that the username and password work, and not just work but work directly from that computer.
You’ll have to review your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors.
dashwell I know this is going to sound basic but do any of the logs on the email server shed any insight? I had something similar a few years ago ( Not with OsTicket) and found that the program was sending the username incorrectly even though I could do the same tests ( telnet in) and verify that the server could connect with the username and password that I knew was correct.
Thank you for the feedback, I eventually bit the bullet and reloaded the whole OsTicket from scratch.
