On create a new Ticket Is it possible to put a box to enter emails (CC type) from users of the same organization?

Or when a user of a certain organization creates a new ticket, and all other users of that organization receive that ticket?

    srcminformatica On create a new Ticket Is it possible to put a box to enter emails (CC type) from users of the same organization?

    The only way to add collaborators on that is to open it via email and CC them.

    srcminformatica Or when a user of a certain organization creates a new ticket, and all other users of that organization receive that ticket?

    Yes. You can setup Organizations, and Auto collaborators.

        ok, I already have it configured this way, but when I create a new customer ticket, only I receive the ticket notice, the other employees do not, but if I respond to the ticket, everyone already receives my answer, why?

        Who owns the ticket? (what user)

        What version of osTicket are you running?

        What to you have Admin panel -> Settings -> Tickets
        autoresponder and Alerts & Notices set to?

        Who owns the ticket? (what user) - the user "Teste INFOSER"

        What version of osTicket are you running? - osTicket (v1.16.1)

        What to you have Admin panel -> Settings -> Tickets
        autoresponder and Alerts & Notices set to?

          6 days later

          srcminformatica What version of osTicket are you running? - osTicket (v1.16.1)

          Please upgrade to 1.16.3 and re-test.

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