Problem when attaching files.

jCastanedaITS

Good morning, I am having trouble trying to submit a ticket with an attachment.

I have already provided all the permissions (I think), I have been reading similar problems, and I see one of the possible causes is the LiteSpeed server, is there any way to change it or solve this problem, tickets without files are sent without problem.

I am using Osticket from cPanel.

KevinTheJedi

jCastanedaITS

You'd need to review your logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) for any related errors. I cannot replicate this issue so I am unsure what's going on for you.

Quick question, are you using SMTP or are you using PHPMailer?

Cheers.

jCastanedaITS

KevinTheJedi

I only get this

KevinTheJedi

jCastanedaITS

Please check all of the other logs I mentioned. Also, You need to hover over the error name so it shows you the error details.

Also, if you can provide screenshots of the process that'd be great as well.

Cheers.

jCastanedaITS

KevinTheJedi Sorry, I am new to this.

The error occurs when I try to attach an image to the ticket, I will show a screenshot shortly.
How can I see the other errors?

jCastanedaITS

KevinTheJedi

jCastanedaITS

That says forbidden which is typically a webserver configuration issue, firewall issue, etc. You will need to review your webserver logs to see why that page is forbidden. If all else fails you should use a fully supported webserver like Apache/IIS.

Cheers.

jCastanedaITS

KevinTheJedi

I understand, I'll try to look in the logs, however, is there any way to change my server to apache from cpanel?

KevinTheJedi

jCastanedaITS

Sounds like you are using a shared host. If that’s the case then your host probably has security rules blocking the requests. You should reach out to your hosting provider for further assistance.

Cheers.

jCastanedaITS

KevinTheJedi
I understand, one last question, when I send the email to reset password, I get it like this, what could I do?

KevinTheJedi

jCastanedaITS

Looks like you have not configured SMTP. You can setup SMTP so that mail is sent via a mailserver instead of PHPMailer.

Cheers.

jCastanedaITS

KevinTheJedi

Ready, solved the STMP problem, however I still can't add attachments to the tickets, since doing so gives me the 403 forbidden error, could you give me some extra instructions to solve it?

KevinTheJedi

jCastanedaITS

I will quote my previous response:

Sounds like you are using a shared host. If that’s the case then your host probably has security rules blocking the requests. You should reach out to your hosting provider for further assistance.

Cheers.

jCastanedaITS

KevinTheJedi

uh, I understand, thank you very much, I will write to cPanel support to see, maybe it is some limitation that is giving me this error