Hi,

I set up a new OsTicket 1.7 ST installation and it's working fine, with just one problem:

The Department Members don't recieve the new ticket mails.

In Settings -> Alerts&Notices -> New Ticket Alert we selected "Admin Emails", "Department Manager" and "Department Members"

After searching for a while I notice that the problem seems to be the "Auto-assign To" functions of the Help Topics.

When we select a Team here, only the Department Manager recieves the New Ticket Mail. And everyone recieves a Ticket Assignment Alert.

Without a selection, the New Ticket Alert is send as wantes.

We need the Auto-assign to function and need the Ticket Message as mail (aparently not possible with Ticket Assignment Alerts).

So the New Ticket Alert would be fine, but we need every department member to have it.

Any ideas?

Alex