This post is for @cartmega
So we have osticket installed on our server running versions:
osTicket Version v1.15.7 (26ab7e9) — Up to date
Web Server Software Apache/2.4.41 (Ubuntu)
MySQL Version 10.3.34
PHP Version 7.4.3
Anyways, I have all of the plugins configured, but what I need help with is, how do I go about setting up automatic sub-tasks creations? So we have a few requests that need additional requests to be created that are tied with the main request, for example: New Hire (main ticket) request created, then following sub-tasks are created such as Task1-1 Laptop Setup, Task 1-2 Cube Setup, Task 1-3 peripheral setup (you get the idea). I'm not sure if you have used the ticketing system Service Now, but that is how we would like to set our system up.
Thanks!
