25 days later
3 months later

Hello, using es_AR.phar for me is not an option (we are using es_ES localization).
I have tried to correct the es_ES.phar doing the following:

  • unpacking it with: php -r '$phar = new Phar("es_ES_new.phar"); $phar->extractTo("./temp/");'
  • editing the wrong file
  • packing it again with: php -r '$phar = new Phar("es_ES_mod.phar"); $phar->buildFromDirectory("./temp/");'
    But it seems .phar created is not good enough because it is not loaded. Am I doing something wrong?

    jdiaz

    You cannot repackage language packs appropriately by doing just that. We have a special packager that does some other things. You can look at the packager code on Github (within the core repo) and see how it packages language packs.

    Cheers.

        I give up, it is impossible to me create a new phar... Extracting the .phar I got it to work executing the following command:

        php -d phar.readonly=0 -r '$phar = new Phar("es_ES.phar"); $phar->extractTo("./es_ES");'; chmod 000 es_ES.phar;

        And editing the affected file, may be somebody find it useful. (chmod 000 is to avoid osTicket to load es_ES.phar until it gets corrected).

        4 months later

        Still same issue in v1.17.3; any news on this? it is very frustrating since I'm the only sysadm in the platform and when my password expire I need to change the language in the database in order to be able to change the password...

          santon

          Issue been addressed since last release. You need to download the new language pack from our website.

          Cheers.

            6 months later

            Hi, I've never needed to change a user's password from the agent, I changed a user's password in the agent panel and the user cannot access with this new password, it gives an "access denied" error in version v1.16.3 (e148727 ), if you send "Send email to reset password" the link that is sent opens the login page but does not allow you to change the password. Can anyone help? thanks

              srcminformatica

              Well you are using 1.16.x which is outdated and no longer supported. It’d be highly recommended to upgrade ASAP.

              Cheers.

                8 months later

                The problem seems to be with the language files. Looks like the Spanish translation is missing a placeholder in that specific sprintf() call. Try this: check the Spanish language file for any discrepancies around that line in the code or just compare it to the English one. You might need to add the missing placeholder. Another quick fix could be switching to an earlier PHP version like 7.4 if possible, since osTicket might have better compatibility with it.

                Write a Reply...