I have recently taken over a role and we use OsTicket but im not overly familiar with the setup. We started getting errors sent to the admin email stating DB Error #1504. I was wondering if anyone has come across this or can look at the log file attached. Thanks in advance.
[SELECT COUNT(DISTINCT CASE WHEN A2.id IN (1) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q15, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q16, COUNT(DISTINCT CASE WHEN A1.topic_id IN (13, 14) AND A2.state = 'open' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q17, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.staff_id = 11 THEN A1.ticket_id END) AS q19, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A2.state = 'closed' AND A1.staff_id = 11 AND A3.object_type = 'T' THEN A1.ticket_id END) AS q28, COUNT(DISTINCT CASE WHEN A1.topic_id = 16 AND A2.state = 'open' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q55, COUNT(DISTINCT CASE WHEN A1.topic_id = 15 AND A2.state = 'open' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q56, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.topic_id = 16 AND A3.object_type = 'T' THEN A1.ticket_id END) AS q58, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.dept_id = 7 AND A3.object_type = 'T' THEN A1.ticket_id END) AS q72, COUNT(DISTINCT CASE WHEN A2.id IN (26) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q82, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.staff_id IN (11) AND A1.topic_id IN (1, 14) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q86, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.staff_id IN (13) AND A1.topic_id IN (1, 14) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q87, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.staff_id IN (9) AND A1.topic_id IN (1, 14) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q88, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A1.staff_id IN (10) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q89, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A1.staff_id IN (14) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q90, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A2.state = 'open' AND A1.topic_id IN (1, 14) AND A1.staff_id IN (20) AND A1.ticket_id = Z1.ticket_id AND A3.object_type = 'T' THEN A1.ticket_id END) AS q127, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q1, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A2.state = 'open' AND A1.isanswered = '0' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q2, COUNT(DISTINCT CASE WHEN (A1.team_id IN (1, 4) OR A1.staff_id IN (11)) AND A2.state = 'open' AND (A1.team_id IN (1, 4) OR A1.staff_id IN (11)) AND A2.state = 'open' AND A1.staff_id IN (11) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q6, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.closed BETWEEN '2022-05-12 00:00:00' AND '2022-05-12 23:59:59' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q9, COUNT(DISTINCT CASE WHEN (A1.team_id IN (1, 4) OR A1.staff_id IN (11)) AND A2.state = 'open' AND (A1.team_id IN (1, 4) OR A1.staff_id IN (11)) AND A2.state = 'open' AND NOT A1.staff_id IN (11) AND A3.object_type = 'T' THEN A1.ticket_id END) AS q7, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.closed BETWEEN '2022-05-11 00:00:00' AND '2022-05-11 23:59:59' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q10, COUNT(DISTINCT CASE WHEN A2.state = 'open' AND A2.state = 'open' AND A1.isoverdue = '1' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q4, COUNT(DISTINCT CASE WHEN (A1.team_id IN (1, 4) OR A1.staff_id IN (11)) AND A2.state = 'open' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q5, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.closed BETWEEN '2022-05-09 00:00:00' AND '2022-05-15 23:59:59' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q11, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q8, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.closed BETWEEN '2022-05-01 00:00:00' AND '2022-05-31 23:59:59' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q12, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.closed BETWEEN '2022-04-01 00:00:00' AND '2022-06-30 23:59:59' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q13, COUNT(DISTINCT CASE WHEN A2.state = 'closed' AND A2.state = 'closed' AND A1.closed BETWEEN '2022-01-01 00:00:00' AND '2022-12-31 23:59:59' AND A3.object_type = 'T' THEN A1.ticket_id END) AS q14 FROM ost_ticket A1 JOIN ost_ticket_status A2 ON (A1.status_id = A2.id) LEFT JOIN ost_thread A3 ON (A3.object_type = 'T' AND A1.ticket_id = A3.object_id) LEFT JOIN ost_thread_referral A4 ON (A3.id = A4.thread_id) LEFT JOIN ost_staff A5 ON (A4.object_type = 'S' AND A4.object_id = A5.staff_id) LEFT JOIN ost_thread A6 ON (A1.ticket_id = A6.object_id AND A6.object_type = 'C') LEFT JOIN ost_thread_referral A7 ON (A6.id = A7.thread_id) LEFT JOIN ost_staff A8 ON (A7.object_type = 'S' AND A7.object_id = A8.staff_id) LEFT JOIN ost_team B0 ON (A4.object_type = 'E' AND A4.object_id = B0.team_id) LEFT JOIN ost_team B1 ON (A7.object_type = 'E' AND A7.object_id = B1.team_id) LEFT JOIN ost_department B2 ON (A4.object_type = 'D' AND A4.object_id = B2.id) LEFT JOIN ost_department B3 ON (A7.object_type = 'D' AND A7.object_id = B3.id) WHERE ((A2.state = 'open' AND (A1.staff_id = 11 OR A5.staff_id = 11 OR A6.object_type = 'C' AND A8.staff_id = 11 OR A1.team_id IN (1, 4) OR B0.team_id IN (1, 4) OR A6.object_type = 'C' AND B1.team_id IN (1, 4))) OR (A2.state IN ('open', 'closed') AND (A1.dept_id IN (1, 7) OR B2.id IN (1, 7))) OR A6.object_type = 'C' AND B3.id IN (1, 7))]
Unknown column 'Z1.ticket_id' in 'field list'<br /> <br />
---- Backtrace ----<br />
#0 C:\xampp\htdocs\osTicket\upload\include\mysqli.php(200): osTicket->logDBError('DB Error #1054', '[SELECT COUNT(D...')<br />
#1 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(3459): db_query('SELECT COUNT(DI...', true, true)<br />
#2 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(3506): MySqlExecutor->execute()<br />
#3 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(2093): MySqlExecutor->getArray()<br />
#4 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(2043): HashArrayIterator->{closure}()<br />
#5 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(2022): CallbackSimpleIterator->next()<br />
#6 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(2031): CallbackSimpleIterator->rewind()<br />
#7 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(1703): CallbackSimpleIterator->valid()<br />
#8 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(1713): CachedResultSet->fillTo(9223372036854775807)<br />
#9 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(1336): CachedResultSet->asArray()<br />
#10 C:\xampp\htdocs\osTicket\upload\include\class.orm.php(1359): QuerySet->all()<br />
#11 C:\xampp\htdocs\osTicket\upload\include\class.search.php(973): QuerySet->one()<br />
#12 C:\xampp\htdocs\osTicket\upload\include\ajax.search.php(397): SavedQueue::counts(Object(StaffSession), true, Array)<br />
#13 C:\xampp\htdocs\osTicket\upload\include\class.dispatcher.php(145): SearchAjaxAPI->collectQueueCounts()<br />
#14 C:\xampp\htdocs\osTicket\upload\include\class.dispatcher.php(38): UrlMatcher->dispatch('counts', Array)<br />
#15 C:\xampp\htdocs\osTicket\upload\include\class.dispatcher.php(120): Dispatcher->resolve('counts', Array)<br />
#16 C:\xampp\htdocs\osTicket\upload\include\class.dispatcher.php(38): UrlMatcher->dispatch('/queue/counts', NULL)<br />
#17 C:\xampp\htdocs\osTicket\upload\scp\ajax.php(308): Dispatcher->resolve('/queue/counts')<br />
#18 {main}
mail.jensen.com.au:4000/osticket/upload
