I've recently been hired as the IT Manager for a bank with a dozen branches. I was shocked to find that all of the staff's help requests come via email and phone calls. It's complete chaos and nearly impossible for me to keep track of what's getting done, what's falling between the cracks or even which ones are important and which are not.

I settled on osTicket to use to organize our HelpDesk staff's workflow and create a database for future reference. Has anyone been able to get the "email to create ticket" feature working? Where you email a specified email address and it converts it to a ticket automatically?

Make sure that you setup cron.php run with a scheduler (i.e. cron or MS task scheduler)

    ntozier

    IMAP. So using cron would be necessary to enable email-to-ticket functionality?

      Yes, running cron.php with a scheduler will poll to collect emails.

        2 months later

        Salve, sono nuovo di osticket, sono giorni che sto cercando di capire come far prendere i ticket dall'email, senza successo potete aiutarmi, ho letto di tutto ma non ne vengo a capo
        grazie

          --- Google Translate ---
          Hail, I'm new to ostiket, I'm all this time around my capire, I'm going to turn on my ticket from my email, I'm successful, I can help you, I'm not going to come to the capo
          thanks
          --- End Google Translate ---

          Sorry Meridio Meridio I'm not real sure what it is your asking.

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