Email to Create Ticket

bpcycler

I've recently been hired as the IT Manager for a bank with a dozen branches. I was shocked to find that all of the staff's help requests come via email and phone calls. It's complete chaos and nearly impossible for me to keep track of what's getting done, what's falling between the cracks or even which ones are important and which are not.

I settled on osTicket to use to organize our HelpDesk staff's workflow and create a database for future reference. Has anyone been able to get the "email to create ticket" feature working? Where you email a specified email address and it converts it to a ticket automatically?

bpcycler

Here's the answer.

https://docs.osticket.com/en/latest/Getting%20Started/Email%20Settings.html

ntozier

Make sure that you setup cron.php run with a scheduler (i.e. cron or MS task scheduler)

bpcycler

ntozier

For the initial setup?

ntozier

I should probably ask if you are using piping or pop/IMAP?

Part of setting up [non-piping] mail processing (collection and making them into tickets) is to use auto-cron or cron. I do not recommend auto-cron as that only fires on staff activity.

see
https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html

bpcycler

ntozier

IMAP. So using cron would be necessary to enable email-to-ticket functionality?

ntozier

Yes, running cron.php with a scheduler will poll to collect emails.

bpcycler

ntozier Excellent, thanks so much for your help

Meridio

Salve, sono nuovo di osticket, sono giorni che sto cercando di capire come far prendere i ticket dall'email, senza successo potete aiutarmi, ho letto di tutto ma non ne vengo a capo
grazie

ntozier

--- Google Translate ---
Hail, I'm new to ostiket, I'm all this time around my capire, I'm going to turn on my ticket from my email, I'm successful, I can help you, I'm not going to come to the capo
thanks
--- End Google Translate ---

Sorry Meridio Meridio I'm not real sure what it is your asking.