Descargar Tickets - Download Tickets

ABritez10

Good afternoon, I am having problems downloading tickets, I have version v1.15.3.1.
It stays downloading then a blank bar appears.

I await comments on the case, since I did not find a solution in other topics.
Greetings from Paraguay

Buenas tardes estoy contando con inconvenientes para descargar tickets, tengo la versión v1.15.3.1.
Se queda descargando luego sale una barra en blanco.

Aguardo comentarios sobre el caso, ya que no encontré solución en otros topics.

Saludos desde Paraguay

KevinTheJedi

ABritez10

You need to upgrade.
Seems like PHP is having issues with the system temp directory on your server. You need to address the permissions issues with PHP and the system temp directory or create your own temp directory and update the osTicket code to use that instead of the system temp directory. There are older forum posts that explain how to do this.

Cheers.