Hi all,
I'm triing to update a fileds directly by an sql update on soft_ticket__cdata but the updated field is not visible on ticket form. Is visible ever the old value why?
Thanks in advance.
Diego
update a custom field on ticket by dbupdate
cdata tables are temporary tables. You should not be editing them directly... even if you did do it correctly, the information would disappear the next time the software drops and regenerates the table.
Database ERD
https://github.com/osTicket/docs/blob/master/Developer%20Documentation/Database%20ERDs.rst
You would want to do your updates in *form_entry_values.