Sending mail doesn't work

Leteo

Of your help!

I have a problem with sending mail when generating Tickets; these were arriving correctly to the client and users, I have had the environment in production for 4 months.

A couple of days ago it stopped working, of course no changes were made. Now I'm trying to validate and I find the following:

This is the installation information

Mail settings

If everything was working, could you help me to correct or modify my Osticket?

I have registered new emails with other domains for tests, but when doing the diagnosis it doesn't work either:

I have my OsTicket mounted on a VPS, the server is running fine, I've only done a restart and I had no problems.

ntozier

You have the ticket system set to use PHP Mail.
But you also configured an email with SMTP information.
These are two separate things.

If you want to use SMTP then you need to change the Default MTA to to the settings that you setup.
go to Admin panel -> Emails -> Settings
see Default MTA

You would want to contact your mailhost (smtpout.secureserver.net) to find out what the error that is being logged for the connection attempt. It looks like the username/password or other mail settings are wrong. They should be able to provide you with the correct settings also.