OS Ticket not loading after Ubuntu password recovery

adestrella1027

Greetings,

I had to recover the login to the Ubuntu 18.04 LTS server which OSticket was residing on. I am now able to login to the server but upon the restart the site no longer loads. I'm not sure how it was installed a history of the commands entered are below if that helps shed any light:
sudo ./bitnami-lampstack.run 9 sudo shutdown 10 cd downloads 11 ls 12 cp osticket-v1.15.4.zip /opt/lampstack/apache2/htdocs/ 13 sudo cp osticket-v1.15.4.zip /opt/lampstack/apache2/htdocs/ 14 cd /opt/lampstack/apache2/htdocs/ 15 ls 16 git config --global user.name "xxxxxxx" 17 git config --global user.email "xxxxxxx@gmail.com" 18 git init 19 cd .. 20 sudo chmod +rwx htdocs -r 21 whoami 22 id -gn 23 sudo chown -R osticket_admin:osticket_admin htdocs 24 ls -la 25 sudo chown -R root:root htdocs 26 sudo nano conf/httpd.conf 27 ls -la 28 cat /etc/group 29 usermod -aG daemon daemon 30 sudo usermod -aG daemon osticket_admin 31 sudo usermod -aG daemon root 32 sudo usermod -aG daemon daemon 33 sudo chown -R root:daemon htdocs 34 sudo chown -R root:daemon conf 35 ls -la 36 ../ctlscript.sh start 37 sudo ../ctlscript.sh start 38 cd htdocs 39 git init 40 ls -la 41 cat /etc/group | grep daemon 42 cd .. 43 sudo chmod -R g+rwx conf 44 nano conf/httpd.conf 45 sudo chmod -R g+rwx htdocs 46 ls htdocs 47 ls htdocs -la 48 ls -la 49 cd htdocs/ 50 git init 51 sudo chmod -R g+s htdocs 52 ls -la 53 cd .. 54 sudo chmod -R g+s htdocs 55 sudo chmod -R g+s conf 56 sudo chmod -R g+s htdocs daemon 57 nano conf/httpd.conf 58 id -gn 59 logout 60 cd /opt/lampstack/apache2/ 61 ls -la 62 cd htdocs 63 ls -la 64 ls img 65 ls img -la 66 git commit . -m "Init" 67 cd .. 68 sudo cp ctlscript.sh /etc/init.d/bitnami-lampstack 69 sudo chmod +x /etc/init.d/bitnami-lampstack 70 sudo nano /etc/init.d/bitnami-lampstack 71 sudo update-rc.d -f bitnami-lampstack defaults 72 sudo update-rc.d -f bitnami-lampstack enable 73 sudo reboot 74 which php 75 cd /opt/lampstack/apache2/htdocs/ 76 ls 77 ls -la 78 nano phpinfo.php 79 ls .git 80 mv osticket-v1.15.4.zip osticket.zip 81 mkdir ost-temp 82 mv osticket.zip ost-temp/ 83 cd ost-temp 84 ls 85 unzip osticket.zip 86 sudo apt install zip unzip 87 ls 88 unzip osticket.zip 89 ls 90 unzip osTicket-v1.15.4.zip 91 ls 92 cd .. 93 ls 94 rm *.html 95 ls 96 ls bitnami.css 97 rm bitnami.css 98 rm favicon.ico 99 rm -rf img 100 ls 101 cp ost-temp/upload/* . 102 cp -r ost-temp/upload/* . 103 ls 104 sudo shutdown -P now 105 logout 106 cd /opt/lampstack/apache2/htdocs/ 107 ls 108 cd include 109 cp ost-sampleconfig.php ost-config.php 110 cd .. 111 ls 112 ls -la 113 git add -A 114 git commit . -m "osTicket initialized, not configured" 115 chmod 0666 include/ost-config.php 116 mysql -u root -p 117 cd .. 118 ls 119 which mysql 120 cd mariadb 121 ls 122 ls bin 123 mariadb -u root -p 124 ./bin/mysql -u root -p 125 sudo shutdown -P now 126 cd /opt/lampstack/apache2/htdocs/include/ 127 chmod 0644 ost-config.php 128 shutdown -P now 129 sudo shutdown -P now 130 cd /opt/lampstack/htdocs 131 cd /opt/lampstack/apache2/htdocs 132 ls 133 rm -rf setup 134 sudo shutdown -P now

Any help appreciated.

Thanks,
Andrew

adestrella1027

Status update:
System up and running again: after running the command:

sudo /opt/lampstack/ctlscript.sh restart

Output:
Syntax OK /opt/lampstack/apache2/scripts/ctl.sh : httpd stopped /opt/lampstack/mariadb/scripts/ctl.sh : mariadb not running /opt/lampstack/mariadb/scripts/ctl.sh : mariadb started at port 3306 Syntax OK /opt/lampstack/apache2/scripts/ctl.sh : httpd started at port 80

Not sure why it doesn't automatically start the services but there it is if anyone comes across a similar problem. I'm not much of a Linux admin, I know even less of bitnami?

I don't think the password recovery is correlated to the services not coming backup.

Thanks,
Andrew

ntozier

So I am not familiar with bitnami (and always install and configure what I need on servers nmyself).
I can tell from what you posted that this is the section that is trying to make these services start at boot:

68 sudo cp ctlscript.sh /etc/init.d/bitnami-lampstack
69 sudo chmod +x /etc/init.d/bitnami-lampstack
70 sudo nano /etc/init.d/bitnami-lampstack
71 sudo update-rc.d -f bitnami-lampstack defaults
72 sudo update-rc.d -f bitnami-lampstack enable
73 sudo reboot

If this isn't a production machine maybe reboot and see if things come up like they should. If it is a production machine you will want to schedule a time to do this (off hours).

Then you can check the logs for why something didnt start. Each services (Maria, Apache, etc) generally has their own error logs that you would need to take a look at based on what happens after the reboot.

Honestly, it looks like whoever did this did it correctly.

adestrella1027

I rebooted the server multiple times prior to running the command that restarted the services. Restarted server again after running the command everything came back up as normal. 🤡

ntozier

Huh, That's odd. I wonder why it failed to start then.