I have a regular expression that I created but it does not fit in the custom form regular expression field. The field is only 100 characters long and my regular expression is 745 characters long. Is it possible to edit the field length?

osTicket Version v1.9.6 (9adad36)
Web Server Software Apache/2.2.15 (CentOS)
MySQL Version 5.1.73
PHP Version 5.3.3

1.9.6 is very end of life I don't even have a test server running it anymore. You should really consider upgrading as there are a number of security issues with older versions.

I think that you can edit the database directly to increase the size of the field. The length (field size) in that version is likely limited by the field size/type at the database level. I'm not to sure where that would be, but if you can tell me what page you have the field on I might be able to guess.

physicssupport2

You will need to update the Max Length setting and check the column in the database to make sure it allows that many characters.

P.S.
As @ntozier mentioned, 1.9 is extremely outdated and no longer supported. You will be on your own here.

Cheers.

      KevinTheJedi
      Hi Kevin,

      Thank you for your reply.

      Is this easier to do in version 1.16.x?

      I am in the process of deciding whether to use osTicket on our new server or not.

      Thanks,
      Mike

          Write a Reply...