A customer had two open tickets and sent a third, which gets rejected.
Every 3 minutes I get three entries in the log, and an email.
Rather annoying
Shouldn't the email just be returned?
leifnel
Not really. What if the email isn't working for some reason? You would never know that tickets got rejected.
Cheers.
KevinTheJedi At least, just tell me once that the mail is queued, not 3 entries and an email every 3 minutes for days.
Side note: You can control how many tickets users can open. Admin panel -> Settings -> Tickets See Maximum Open Tickets
ntozier I know. But I don't want the customer to keep opening tickets instead of continue it existing tickets. (And I really want our staff to answer and close the tickets and keep customers happy) Increacing the number of tickets would not help.
I assume you are fetching mail and have the email set to Do Nothing post-fetch, am I correct?
KevinTheJedi No, I move the mails to another folder. But as this mail is not accepted, it does not get moved.
Actually I just reviewed the fetching section of the code and it does only move if the ticket is created. I will discuss this with the team and get back to you.
