Using list to populate location information

dchap1381

I'm trying to use a list with location information to populate a new ticket. What I would like is for a user to be able to select their location from an identifier on the list and then populate the ticket with the associated information on the list. I would like for that to fill in information on the new ticket being filled out by the user. I would also like that information to be included on the ticket the agent sees. I've already uploaded the list with the information and added where a user can select the identifier on a custom form added to the new ticket form. How do I get the associated information from the list into the new ticket form and the ticket itself?

ntozier

Currently,
Having a list gives the User (or Agent) a simple drop down to select something.
It does not give you the means to populate other fields.

dchap1381

@ntozier

In the osTicket documentation at https://docs.osticket.com/en/latest/Admin/Manage/Lists.html it shows a lists of locations with associated information like Address and Phone Number for a location that the user selects via dropdown by the office's city Value. Is there not any way to include the Address and Phone Number in the ticket form or ticket itself after the user selects only the city Value?

ntozier

From the documentation you linked
"Additional information can be associated with each List item which will be available for Agents to view."

It cannot be used to populate additional fields.

Summary you make the list. You add it to a form (Ticket Details will add it to all tickets. Or a custom form that you will need to add the the ticket.) You can then view the additional detail by mousing over the i.

KevinTheJedi

@dchap1381

Note that viewing the List Item Properties is only on 1.15.x and below. We removed this in 1.16.x as it was causing issues. We have it on our bug sheet to look back into.

Cheers.