Hi There.
Can I displaying ticket status at ticket activity dashboard?

My Current Ticket Activity only displaying default option like this

I want to displaying my each of ticket status in to ticket activity dashboard:

Any help would be appreciated, Thanks in advanced.

  • KevinTheJedi replied to this.

  • FindBp

    So, the dashboard doesn’t show statuses, they show actions like closed, assigned, overdue, etc.

    TLDR;
    There is no way to accomplish what you are looking for unless you modify the code.

    Cheers.

      FindBp

      So, the dashboard doesn’t show statuses, they show actions like closed, assigned, overdue, etc.

      TLDR;
      There is no way to accomplish what you are looking for unless you modify the code.

      Cheers.

          KevinTheJedi
          Thank you for your fast response, Appreciate that.
          if i should modify the code (dashboard.inc.php), is there still possible to me to make a table to show total ticket statuses?
          Like example... (according to my screenshot)
          Root cause : 2 ticket
          Solusi : 4 ticket
          etc.

            KevinTheJedi

            I Managed to do it, but i can only make it at user ui, not on agent scp dashboard.

            using this syntax

            But, i still cant managed to imply this at dashboard since i dont know how to get data ticket.

            is there any step for me to get data ticket so i can proceed? I'm not very excel at php.

            Thanks in advance for your response.
            I'm really glad you still came along with my dumb request.

                FindBp

                You’ll pretty much have to understand PHP, SQL, and our custom ORM to customize the dashboard reports. Unfortunately there is no guide on this as it’s a customization. You can start by looking at include/class.report.php to get an idea though.

                Cheers.

                    KevinTheJedi
                    Thanks for your feedback.
                    I ask my friend about this, he said where/how you get/call data for data ticket?

                    We (Me and my friend) can go on by making chart by ourself as long as we know how to do it (the question i asked above)

                      @FindBp

                      I ask my friend about this, he said where/how you get/call data for data ticket?

                      I'm not sure what you mean. If you take a look at include/class.report.php you'll see how we get the plot data, etc. Just follow the code from there and you'll see where data is generated, pulled, etc.

                      Note:
                      With customizations you are pretty much on your own.

                      Cheers.

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