Os ticket 15.6 not creating tickets via email

shepherdmu

Hie i have sent screen shots of the configuration i did and system information i am able to send test emails via diagnostics and manually create tickets but i cannot get the tickets to be generated from sending an email to Helpdesk at syntegra.solutions

KevinTheJedi

@shepherdmu

Setup a cron job:

https://docs.osticket.com/en/latest/Getting%20Started/POP3-IMAP%20Settings.html#schedule-polling

Cheers.

shepherdmu

thank you

mohankarunasiri hie thanks it worked
how do i go about fixing the ticket numbering system

KevinTheJedi

@shepherdmu

Look in our documentation here:

https://docs.osticket.com/en/latest/Admin/Settings/Tickets.html?highlight=sequence#settings

It's under a setting called Default Ticket Number Sequence.

Cheers.

shepherdmu

hie support how do we auto assign tickets generated by cron job to agents in respective groups

shepherdmu

we are also having trouble resolving tickets as the agents are not able to resolve even after being given admin rights

shepherdmu

KevinTheJedi

shepherdmu

For auto assign you can set this at the help topic level or create ticket filters.

Cheers.

KevinTheJedi

shepherdmu

Being an admin doesn’t change access and permissions. You need to update the Agent’s Department Role to allow for Closing tickets.

Cheers.