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Hello, good afternoon ! We have installed the OsTicket on our server and we have managed (in tests) to open and close tickets. But since there are two clients to whom we are going to provide the service, we are looking for a way that when creating the Ticket, it is validated if the equipment belongs to a list of equipment that the clients provided us. We already include the team lists, but we can't get one client to NOT view the other client's list.
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This is not a feature in osTicket at this time. You could probably achieve something like this by customizing the product yourself but I'm not sure how you would do that.
