Hola buenas tardes ! Hemos instalado el OsTicket en nuestro servidor y hemos logrado(en pruebas) Abrir y cerrar tickets. Pero como son dos clientes a los que vamos a prestar el servicio, estamos buscando la forma de que al momento de crear el Ticket se valide si los equipos pertenecen a una lista de equipos que los clientes nos proporcionaron. Ya incluimos las listas de los equipos, pero no logramos conseguir que un cliente NO visualice la del otro cliente.

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Hello, good afternoon ! We have installed the OsTicket on our server and we have managed (in tests) to open and close tickets. But since there are two clients to whom we are going to provide the service, we are looking for a way that when creating the Ticket, it is validated if the equipment belongs to a list of equipment that the clients provided us. We already include the team lists, but we can't get one client to NOT view the other client's list.
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This is not a feature in osTicket at this time. You could probably achieve something like this by customizing the product yourself but I'm not sure how you would do that.

a year later

Puedes usar los filtros para que derives los tickets de cierto usuario a cierto equipo y departamento.

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