mail et gabari

ble

Bonjour,
J'utilise une version OSTICKET 1.15.2 auto hébergée et j'en suis très content.

J'aimerais aujourd'hui créer des tickets automatiques par mail avec un system tiers.

J'aimerais dans ce mail remplir les informations relatives à mon formulaire avec les variables ajoutées (par exemple le site).

Y a t il une manière de récupérer ce mail type correspondant à mon formulaire?

bien cordialement

KevinTheJedi

@ble

We do not have this functionality at this time. When emails are processed there is no way to determine what data goes to which fields/forms. With this being said you can always customize the code to your liking.

Cheers.

ble

KevinTheJedi
thx for promt answer.

can i abuse?
Is it possible to auto assign a ticket since the email of sender?
thx for your time.
Best regards

KevinTheJedi

@ble

can i abuse?

Not sure what you mean by this.

Is it possible to auto assign a ticket since the email of sender?

Yes, you can create a Ticket Filter with the Rules of User / Email Address -> contains -> user@email.com and with the Actions of Assign Agent -> select Agent.

Cheers.