Staff (agents) authentication failure in LDAP

fer55napa

Hello,

We are using the LDAP plugin and we have a strange problem.

Users are registering themselves and they are having no problem authenticating with the local account or with the information stored in the LDAP. We think the matching is doing via email, and they are accesing the same user account.

However, we create a staff account (agents) and they cannot access osticket via LDAP. They can only access with the local account.

The LDAP configuration is the same for users and agents and all the users and agents are in the same branch in LDAP.
What can we do?
Thank you in advance.
Regards

KevinTheJedi

@fer55napa

Did you configure the plugin to allow LDAP auth for agents?

Cheers.

fer55napa

KevinTheJedi

I think so.

I think that you are saying this:

What can be happenning?

KevinTheJedi

fer55napa

I’d start by checking the logs (general server logs, webserver error logs, PHP error logs, MySQL/MariaDB error logs, osTicket System Logs, Browser Console logs, etc.) to see if there are any related errors. If there are no errors on the server/application side then I’d check the AD connection logs to see if an authentication attempt was even made. If so and it failed you should see why there. If there wasn’t a connection attempt then something is definitely wrong on the server/application side.

Cheers.